Funding Pips' Trustpilot Profile Was Suspended
The prop firm Funding Pips is facing a setback, as the user review platform Trustpilot has "temporarily suspended" its profile page, effective June 7.
A notice on the Trustpilot page stated: "Due to recent increased media attention, Funding Pips' Trustpilot profile has been temporarily suspended."
"While we understand you may want to comment on events in the news and trending topics on social media, Trustpilot is a place for feedback based on genuine buying and service experiences. The page will be reinstated in the near future, and any reviews unrelated to genuine experiences will be removed."
Trustpilot's Credibility
Users of financial service platforms trust Trustpilot reviews greatly. For brokers and prop firms, most traders post their grievances on this platform.
Previously, when prop platforms like The Funded Trader and Skilled Funded Trader delayed or denied payments, many users would post negative reviews on Trustpilot.
Any negative reviews on Trustpilot severely impact a platform's reputation, as many companies prominently advertise their Trustpilot ratings to enhance brand value.
Despite the suspension of the Trustpilot page, Funding Pips provided no indication of whether they would seek reinstatement.
Trustpilot explained: "As part of our commitment to consumers, we post consumer warnings on business profile pages when businesses violate our guidelines and don't stop the behavior causing the violations, or continue to undermine the integrity of our platform."
"We keep consumer warnings on profile pages for a set period of time and review whether the business continues to abuse our platform. We don't remove consumer warnings after all misconduct has stopped and a reasonable time has passed: this helps ensure consumers are aware of businesses' attempts to mislead consumers or other abuses of our platform."
Lack of Transparency in Prop Trading
Funding Pips, registered in the UAE, was one of the first prop firms hit by MetaQuotes Software's crackdown for offering the MetaTrader platform to US clients.
Subsequently, Blackbull Markets, which provided the white-label MT5 license to Funding Pips, was forced to terminate its services, causing Funding Pips to lose its trading platform. However, they quickly resumed operations by integrating platforms like cTrader and Match-Trader.
Funding Pips also integrated TradeLocker, a lesser-known trading platform focused on prop firms. Even though TradeLocker experienced a DDoS attack in April, resulting in over an hour of downtime.
Latest Update: Profile Permissions Restored
It was recently discovered that Funding Pips' profile on Trustpilot has had its permissions restored and now displays a verified badge. This indicates that following the previous suspension warning, Funding Pips began to seriously manage negative reviews and regained profile permissions through company verification.
However, further observation of the "Company activity" in the profile reveals that the company has recently dealt with many reviews marked as "Flagged Review," all with one-star ratings, totaling 248.
Reviews flagged by Funding Pips as "Flagged Review" will be sent to the Trustpilot platform for review. If the reviewer doesn't provide further explanation or response, it will be considered manipulation by the Trustpilot platform and deleted.
Currently, Trustpilot has deleted 145 flagged one-star reviews, with 103 one-star reviews remaining. Those deleted may have been from reviewers who "lost faith in Funding Pips and no longer care about any related information" or "simply didn't receive relevant information," among various reasons for not responding to Trustpilot's request.
Reference：Prop Trading Firm Funding Pips’ Trustpilot Profile Page Suspended
